Contact us
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Oyster Networks,
PO Box 37846, Parnell,
Auckland 1151, New Zealand.
COMPLAINTS
If there's anything you're not happy about with regard to your electricity supply, please let us know. We'll do our best to fix any problems as soon as possible. To register a complaint please contact us on the form above. If your complaint relates to your electricity invoice, please contact your electricity retailer.
We are committed to offering the best possible service and we treat all complaints seriously. We will acknowledge your issue within 2 working days, and will work with you on a resolution.
We hope to resolve any issues within 20 working days and to your satisfaction. If you're not happy with our response to your complaint, or if we have taken longer than 20 working days to resolve your complaint (or up to 40 working days if we have given you a reason in writing), you may contact Utilities Disputes. Utilities Disputes is a free and independent disputes service and can be contacted on phone, 0800 22 33 40 or www.utilitiesdisputes.co.nz or by post to Utilities Disputes, Freepost 192682, PO Box 5875, Wellington 6140.